Shipping & Returns
Orders placed before 11am will be dispatched on the same day (Monday – Friday) orders placed after 11am will be dispatch the next working day.
Free standard delivery (min order £25)
Standard delivery £3.50 (2-4 working days)
Next working day delivery £7.50 (orders placed before 11am)
Collect from pickup point (no charge)
Please note: We ship to any address that is within the UK & Northern Ireland.
Alternatively, if you would like to arrange to collect an order then please select this option at checkout and contact us to arrange a convenient collection time firstname.lastname@example.org or call 01253 869150. Please note: your order will be brought out to you.
RETURN or exchange
If you would like to return or exchange a product, then please contact us email@example.com 01253 869150
Unwanted items are returned at your own cost. We recommend registered delivery. Please retain your proof of postage.
Items must be returned within 14 days of purchase.
Items must be in the original packaging, sealed and in a saleable condition. Hygiene seals must not be broken and packaging must not be damaged.
If there has been a mistake made with your order and it is incorrect then please contact us to arrange a collection. Your correct order will be dispatched as soon as possible.
If you have arranged to return an item to us and it is received in a saleable condition and undamaged then we will process your refund straight away.
We will notify you via email and depending on your payment method funds will show in your account within a few days or same day. PayPal is instant whereas other payment methods may take slightly longer.
Organics and nutrition at underbank
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