COMPANY Policy

PILATES CLASS BOOKINGS

Please complete and submit our physical activity readiness questionnaire prior to attending your first session.

Classes and private 1 to 1 sessions are 1 hour.

All class bookings can be managed by logging in via the website or app. Classes can be cancelled or rescheduled up to 24 hours prior to the class time.

Class bookings cannot be cancelled or rescheduled if within 24 hours of the class time.

Please note: if your class is part of a course, for example "An introduction to Pilates" then these classes cannot be cancelled or rescheduled.

PILATES PRIVATE ONE TO ONE SESSIONS

Please complete and submit our physical activity readiness questionnaire prior to attending your first session.

Private 1 to 1 sessions can be cancelled or rearranged up to 24 hours prior to your appointment time, please call 07793 622686 to cancel or rearrange.

Last minute cancellations less than 24 hours before, are charged at £20

Customer CarE ONLINE SHOPPING

We are an online retailer offering a user friendly online shopping experience for you to relax, shop and enjoy. Please browse and select your favourite natural, organic and wild crafted products. We hope you have the best shopping experience and we would love to receive any feedback that may help us to enhance the site.

If you have queries regarding our products or would like to talk to us before placing your order then please do not hesitate to get in touch.

Should you require assistance using the site or placing an order then please contact us and we will do our best to help.

You can contact us in the following ways;

Send us an email: chat@organicsandnutrition.com

Call us: 07793 622686

Send us a message via our Facebook page @organicsandnutrition

Personal data

When you place your order with us you provide us with your personal data. This personal data is saved and used to create your account. We do not share this data with any third parties. Each time you visit the site you can log into your account using your email address and password. You can view your personal details, order history, check on product prices and reorder your favourite products.

When you create your personal account there is an option to ‘opt in’ to our newsletter and promotions. You may opt in or opt out. You can also opt out of this at a later date by selecting the unsubscribe button at the bottom of our emails.

Whilst visiting our website you may choose to subscribe to our newsletter. We will email you with our latest offers and promotions, news updates and health tips. You may change your mind at anytime and unsubscribe from this by selecting unsubscribe at the bottom of the email.

We act in accordance with current legislation and aim to meet the current best practice with regard to the processing of personal data.

Your personal data will be retained unless you contact us requesting for it to be deleted.

Orders and payments

When you complete your order online you will be asked for payment details. Payment can be made by debit or credit card. Our site is hosted by Wix. Wix provide us with the e-commerce platform that enables us to sell our range of products.

Once you have placed your order you will receive an email confirming the details and payment. Please check that all details are correct. Please check that the delivery address and telephone number are correct.

Should you need to make any changes then please do not hesitate to contact us chat@organicsandnutrition.com

Products and information

Occasionally we may discontinue products or change their pricing. Please note that our products are subject to change without notice.

Please note that all of our products are selected for their purity and potency and that we only select brands which are kind to the consumer and sympathetic to the environment. The product information supplied in our web pages has been prepared with great care and is accurate to the best of our knowledge. The product information and ingredients have been provided by the manufacturers. We accept no liability for any inaccurate information provided.

Cookies

“Cookies” are a feature of web browsers allowing web servers to temporarily store information within your browser. ‘Organics and Nutrition’ uses cookies so that we can monitor the number of users accessing our website and to monitor the geographic location of our users. Cookies also give the ability to track your activity through the website which means we can better respond to your needs and improve your site experience.

Cookies do not contain any personally identifiable information. Most web browsers allow some control of most cookies through the browser settings. To find out more visit www.allaboutcookies.org.

Feedback and customer comments

We welcome your feedback, suggestions and ideas. You may choose to contact us via email, live chat or on social media. Please note that this form of communication is not confidential and your ideas and feedback may be shared, used or commented on.

We may remove or edit any comments or feedback that is inappropriate, abusive, unlawful or misleading.

Deliveries

Delivery timescales are approximate and cannot be guaranteed. Please note: refunds will not be issued for late delivery of goods.

Disclaimer

Use of the site and products is solely at your own risk. We accept no liability relating to the use of this site and its products. Any information or material accessed or downloaded through our web pages for personal or private use is done so entirely at your own risk. We do not accept any responsibility for any damage caused to hardware or software or data loss.

We strive to provide the best customer service unfortunately we cannot always guarantee use of our services without interruption or errors.

Payment Methods

- Credit / Debit Cards
- Apple Pay